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Information on how to proceed with your request

In case one of our products needs repair, as a first step please refer to the dealer you bought it from and follow his advice. Before sending a defective unit to us, or if you need information about repair conditions, please send an Email to service@zaehl.com with the following information:

• exact type/designation
• serial number
• date of purchase
• point of purchase
• detailed error description
• what do you want us to do

Wait for our reply / our suggestion how to proceed. Thank you. You may use our Contact form for your service request.